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My History

I grew up in a small town of less than 300 people, and hauling square bales was my first job at the age of 9.  In the early 90's, I began building these new things called personal computers, and dial-up internet was all the rage.  The popularity was unreal, and while I was doing technical support for Gateway 2000 (the cow box computer company) in the late 90's, I was approached by an internal HR resource, who knew of a job "selling" fiber a.k.a big pipes to businesses across the globe.  I jumped at the chance and this opportunity took me to a trio of President's Club's, at destinations a small town kid never imagined he would be.  This was followed by record setting years at Sprint, Sprint PCS, Southwestern Bell Communications, and AT&T where I was inducted into the Hall of Fame, then moving into a startup which was acquired by Rackspace, on to Oracle for several years, back to a startup which was acquired by NetApp, and to another sub 300 employee firm which was acquired by Allo Business. 

 

Along the way I accomplished the completion of my undergraduate degree in Computer Science from Park University in 2003, my Masters in Engineering Management from the University of Kansas in 2016, and completing my PhD research and Plan of Study at Indiana State University in 2023, along with dozens of technical certifications. I have a passion for coaching, watching people become successful, and building future leaders to become the best possible versions of themselves.

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ABOUT MATTHEW

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Organization builder and coach of value and excellence through accountability – delivering a unique model of high emotional intelligence.  Passion for building leaders and delivering successful business outcomes, analyzing existing building blocks, and deploying best practices for an amazing customer experience.

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  • Dedicated to serving the community, through STEM projects, and my non-profit which builds custom find woodworking furniture and heirlooms for the American Heart Association Annual Auction held in Kansas City, MO

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  • 25+ years of experience with geographically diverse, International remote team leadership and development of First/Second Line Leaders

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  • Involved in 3 Startup firms, once as a founder, and two acquired by publicly traded firms.Experience with M&A, team integration, and process standardization (SBC/AT&T, Sprint/Sprint PCS, Layered Tech, NetApp/CloudCheckr/Spot)

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  • Executive presence, qualitative analytical methodologies in concert with executive coaching skills, deep global remote leadership experience, supported by references and documented team success across multiple lines of business including pre/post-sales, engineering, and customer success. 16+ Professional Recommendations (LinkedIn Recommendations)

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  • Built a diverse Customer Success Organization from 10 to 50, consisting of 5 leaders on 4 Continents for Spot by NetApp, growing the revenue from $30M to $100M in 7 months, with 85% of all net-new revenue originating from my organization – improving NPS, CSAT, while reducing Customer Churn

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  • Proficient in Microsoft Power BI, Teams, Excel, Zoom, Apex, Slack, Autodesk Fusion 360, and Office expert, proficient in remote motivation techniques, process development, and feed-forward ecosystems for tailored leadership development.

 

If you have any questions and/or are open to providing me with an opportunity to discuss the open position, please contact me by phone, text or email.

TESTIMONIALS / RECOMMENDATIONS
(See LinkedIn for more Recommendations)

I have had the pleasure to work with Matthew at Spot by NetApp for 3 months. He is a humble, authentic and supportive leader. He encourages participation from everyone in discussions and provides actionable advice and guidance to his team. He challenges his team and those around him to use data to understand our business like no other. He is hands-on with data and has taken the data driven decision making approach to the next level. I am constantly inspired and motivated by his pragmatic thought process and passion in finding insights through data. He is a true leader who will bring value to any people-first companies.

~ Sylvia

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